How Can We Rethink Embassies for the Internet Generation?

On transforming outdated fortresses into spaces for culture, connection, and belonging.

I arrived at the British Embassy in Tirana in a mild panic: my passport had been stolen. Outside the building, two Albanian security guards towered over me.

“I’m a British citizen, and I need help,” I said.

They glanced at each other.

“You need to submit an online form,” one told me. “You’ll usually receive a response in one week.”

“It’s urgent. Is there so…